FAQ's

FAQ's

How do I know which size will fit me best?

Check out the size guide in each product page for more info. 

How should I wash my products?

Since our items are hand-dyed using natural dyes, you should wash them by hand with cold water.
Following this, you can wash your product in cold water (between 0 and 20 degrees Celsius) on a gentle cycle with a low spin.
Smoothing it out with an iron is acceptable.
It will last for many happy days and get better with age like a superb wine.

We recommend entrusting your cherished cushion cover to a professional dry cleaner. 

How do I track my order?

After your order has been dispatched you'll receive an e-mail with your tracking information.

I have a question about my order. How do I get in touch with Tatudo?

Please message us at customercare@tatudo.eu 

I have a question for you, but it’s not related to a specific order. How do I get in touch with Tatudo?

No worries! We love hearing from you.
Write to us at customercare@tatudo.eu -- send us some good music recommendations while you’re at it :) 

What payments methods are accepted? 

International customers can pay through PayPal, Apple Pay, Google Pay and credit/debit card. Portuguese customers can use all of the above-mentioned payment methods, as well as Multibanco.

How long does it take to receive my order? 

Please check in the Shipping Policy Section.

How do I track my order?

After your order has been dispatched, you'll receive an e-mail with your tracking information.

Can I return my order?

Yes, you can, until 14 days upon order delivery.

Orders are returned to our Workshop in Portugal

Tatudo

Rua Bartolomeu Dias 12

3080-046 Figueira da Foz

Portugal

 

Once we have received your original order back at our HQ, we will process your return within 5 working days.

Orders of products on sale are final.

Why don´t you offer free worldwide shipping?

At Tatudo, we believe in providing a seamless and exceptional shopping experience for our valued customers. While we understand the importance of offering free shipping, we have chosen to charge for shipping to ensure that every order placed is a genuine reflection of your desires. This helps us avoid trial orders and allows us to focus on delivering the best products and service possible, tailoring each experience to your unique preferences. Rest assured, the shipping fee enables us to maintain our commitment to quality and ethical sourcing, creating a shopping journey that is both meaningful and fulfilling. Thank you for joining us on this enchanting adventure!

Do you offer customized Products or wholesale options?

We offer wholesale pricing for select retailers on our full range of products and accessories. Please message us at customercare@tatudo.eu for any questions you may have.

We also make customized products for you. For more information, please email us.

Please let us know if we should add some questions here...

What is your Address? 

Email: customercare@tatudo.eu

Phone: +351 937756885

Address: 
Tax Address: Albstr. 13, 89584 Ehingen, Germany

Business Address: Rua Bartolomeu Dias 12, Figueira Da Foz, 3080-046 Coimbra, Portugal.